What is Route Package Protection?

Route's Package Protection is a solution that helps cover your order in case it gets lost, stolen, or damaged while in transit. We know how frustrating it is when something happens to your order, so we’ve partnered with Route to offer added assurance that you’re supported—no matter what.

Looking to file a claim? File here.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team will help ensure your order gets replaced or refunded—whichever you prefer—at zero cost to you.

Need to file a claim? File here.

What if My Order Never Arrives or is Stolen?

If your order hasn’t arrived, you can file a claim with Route here.

What if My Order Arrives Damaged?

If your item arrived damaged, please take photos of both the item and the packaging it came in. These will be needed when filing your claim.

You can file a claim with Route here.

If you suspect the item was damaged during manufacturing or has a defect, please reach out to us directly—we’ll be happy to help.

How Do I File a Claim for My Lost, Damaged, or Stolen Order?

After placing your order, you'll receive a confirmation email from Route with a link to file a shipping issue. You can also go directly to claims.route.com.

To file a claim, you’ll need your store order number or Route ID, and the email address used at checkout.

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