Wholesale Account & Order Instructions

Logging into Your Wholesale Account:

1. Access your account by clicking this link for Gongs Unlimited or this link for Unlimited Singing Bowls.

2. You will stay logged in unless you manually log out or clear your browser's cache.

3. Enter the email address associated with your account to receive a six-digit code via email. 

   Our website and wholesale portal are hosted by Shopify, the preeminent e-Commerce platform of the Internet Era. If you have shopped on a Shopify store in the past with this same email address and have set up an account listing your phone number and have opted into text updates, you may receive a text with the code to log into your account instead of an email. 

4. Enter the six-digit code you received into the provided space on the login page.

5. Upon successful login, you will see wholesale prices on all items on the website.

6. Have the price lists for both stores handy to confirm pricing: Gongs.xyz and priceofbowls.xyz.

7. Alternatively, you can view retail prices by opening the websites in a browser where you are not logged into your account.

Placing an Order:

1. Add desired items to your cart.
   
   Please note most combo items - items with two or more products - have Not been given wholesale pricing. If you would like to order a combo item you will need to add each item in the combo individually. 

2. The shipping calculator will provide an estimate of shipping costs, which may change due to global events.

3. Click "Checkout" when you have added all items.

4. Enter shipping information and select a shipping method.

5. Provide the recipient's name in the "Attention" section.

6. Your preferred shipping company and speed will not change, but shipping costs may vary.

7. In the "Payment" section, choose "CHOOSE PAYMENT METHOD LATER".

8. You are now able to add credit card information to your order, but doing this does not count as payment for your order! This just stores your card information safely and it can be used as your payment method if you decide. You will receive an invoice with payment instructions which directs to contact us if you would like to use your card so we can add the 3% fee to your order
   
   if you would like us to go ahead and charge your card on file with the 3% fee each time you submit an order, please email separately to announce you'd like to proceed this way.

9. To add items from Unlimited Singing Bowls when ordering from Gongs Unlimited, indicate in the "PO number" box and email info@gongs-unlimited.com with the items and quantities.

10. Review your order, including estimated shipping costs, before submitting.

11. Taxes are not charged; ignore the "Estimated Taxes" portion of the order summary.

12. After submission of your order, you will see a confirmation page. I will review your order during our business hours- Monday through Friday 10-5- and push it through our system. 

13. You will receive two emails.

    
    

    The first confirms your order and will come in titled "Order #00000 Confirmed".
    
    This removes the items in the order from inventory, thus reserving them for you, and changes the identification number on the order from a four digit number with a D in the front (#D0000) to a six digit number (#00000).
    
    You will get a second email after this confirmation titled "Invoice from Gongs Unlimited" with your total invoice, information about the types of payments we collect, and a payment link.
    
    If you are paying with card, PayPal, or another payment method we accept on our site, click on the payment link.
    
    If you are paying via Zelle, Venmo, or Bank Wire Transfer, go to the platform through which you submit these payment types.

14. We accept the following methods of payment:

    
    
    
    

    PayPal/Credit Card payment – Your invoice is set up for a PayPal or Credit Card payment. If you would like to pay this way, you may do so by clicking on the golden “Complete your purchase” button. Includes a 3% electronic payment fee.

    
    

    **If you would like to utilize one of the following payment methods, please email us to request the removal of the 3% fee on your invoice**

    
    

    Zelle - Our account is under our email address info@gongs-unlimited.com

    
    

    Check - Made out to Gongs Unlimited and sent to our address: 4930 N 57th St. Lincoln, NE. Please email us a photo of the check or a copy of the receipt send date if you are using this route

    
    

    Bank Wire Transfer - Please reach out and I will give you our banking details (This involves a large fee, so best only to do when you have a very large bill.)

    
    

    Venmo - Our venmo account is under @gongsunlimitedstore. Please include an additional 2% to cover venmo fees
    
    
    Bank to Bank/ACH Transfer – No additional fees, but does take a minimum of 4 business days to process.
    
    
    

If you are having difficulty accessing your account with wholesale pricing, please follow these steps:

• Log out, then log back in via https://accounts.gongs-unlimited.com/

• Clear your browser's cache, then log back in via https://accounts.gongs-unlimited.com/

• Open a private window in your browser OR open a new window in a different web browser and then log back in via https://accounts.gongs-unlimited.com/

If none of these steps worked, please contact us with screenshots and as much information about what errors you are receiving, what steps you are taking, etc.