Hello to all our customers around the globe! We love you and we want to help make the shopping and shipping experience from the USA to wherever you are as easy as possible.
We know that it can be intimidating to shop from a store in a different country. Please see below some of the many things we offer to help you pay for your items easily, and get them to you safely.
You can use our shopping cart to calculate shipping costs anywhere that UPS or FedEx delivers.
That will be the shipping costs, NOT the DUTIES TAX or CUSTOMS BROKER!!
BUT PLEASE NOTE - GONGS 36 inches and greater in diameter sometimes need to be calculated by us manually for international shipping, due to their larger size. If you get this note on an item you are trying to purchase, please email us.
Thank the Gods of E-Commerce, now many of you can pay for gongs in your own currency. If you are in one of the nations/regions below, our store should automatically convert our USD pricing to your currency, and you can purchase our gongs with it. No calculator needed!
Want to know the cost of shipping to your country?
For the most part, it is very easy. Just place the items you want to purchase into your shopping cart. A pop-up window will appear and you can enter your nation and city/postal code and get the shipping price.
With one or two items, this calculator is highly accurate. However, if you are purchasing many items at once, like 6 mallets, or 4 gong stands, or 12 gongs all different sizes, you might want to email us with the exact items you want and your exact shipping address and we can see if we can pack them all better than our software thinks we can.
PLEASE DO NOT ASK US TO MANUALLY CALCULATE YOUR SHIPPING COST IF YOU ARE JUST BUYING ONE OR TWO ITEMS. Then the shipping calculator is accurate.
Want to purchase a large gong and have it shipped internationally?
Gongs that are 90cm/36 inches and larger in diameter often need their ship cost calculated manually by us for international shipments. Even the pop-out window says the shipping cost needs to be calculated manually.
If you are ready to purchase a large gong and have it shipped to your country, please email us with the exact items you want and your exact shipping address and we can determine ship cost.
Postal vs Couriers
We highly recommend choosing our FedEx or UPS International option vs. the US Priority Mail option which is then passed on to your national mail service. To most countries, FedEx or UPS are the safer way to ship, as it stays within the the carriers system, versus going from one nation's postal system to other nations.
It also takes less time, and if the item is lost or damaged, the carrier's insurance is fast to respond; the postal systems refuse to help. FedEx and UPS tracking is also much better.
Exceptions exist to the note above. Japan has a postal system that abhors losing packages. Canada has a postal system, that when not on strike, is very good. But we have had problems with many other countries.
