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Shipping & Return Policies of Gongs Unlimited


We want to ship to you the best and fastest way possible. Order before 2 pm CST and we can usually ship that day. Order after 2 pm CST and we will usually ship the next day. Order on the weekend and we will ship on Monday.

We ship via Fedex, UPS and USPS Priority Mail.  

You can choose the type of shipping you want when you order. Most gongs are best shipped via Fedex or UPS. This has to do with the size and weight of the box. Mallets, when shipped alone, often go via USPS.

NOTE: The concept of Free Shipping is just that, a concept. Someone has to pay for the shipping somewhere. For example, you can get Free Shipping on our items that are sold on Amazon, but in reality, the shipping cost is added into the item price, and so you are still paying for shipping, it is just hidden from your view, built into the item cost. That's the way... of the World...


We wrap and protect your gong and accessories like they were our infant child, all swaddled in soft bubble wrap and cute paper in a strong cardboard box.  Because we know what it's is like once your gong leaves us.  As Cat Stevens sang, "Ooh baby, it's a wild world. It's hard to get by just upon a gong." Those shipping companies' conveyor belts, trucks and uncaring employees can be a lot of bad, so just beware.

If you have any problems with damage upon receiving your item, immediately take photos of the box, and the packing materials, and the damage to item, and contact us. To put in a claim, we need those photos!


If you need it faster, you can get it faster (not pizza delivery fast or Doordash fast, but pretty darn fast; overnight even). 2-Day or Overnight Speed can cost a lot more, especially with BIG gongs.

To guarantee you get your order as fast as you want, without problems, we ask you to please place any OVERNIGHT or 2-DAY orders before 2pm CST or they will not ship from us until the next business day.


You can use our shopping cart to calculate shipping costs anywhere that UPS or FedEx delivers. Most nations, when you finally are checking out, our cart will show you duties and import taxes. In most situations we collect it from you and pay Fedex or UPS so your items are delivered quickly.

BUT PLEASE NOTE - GONGS 36 inches and greater in diameter sometimes need to be calculated by us manually for international shipping, due to their larger size.  If you get this note on an item you are trying to purchase, please email us.

For more information about international shipping, please see this page.



Returns must be initiated within 30 days of receiving your order. 

On MOST OF THE ITEMS we sell, you can return the item to us, and as long as it is in good shape, we will refund your purchase price, less 5% fee, which covers all the credit card or PayPal fees.

Unless you damaged it. Or messed it up bad.  Then talk to us.

On a return because you do not like an item, versus a mistake on our part, Gongs Unlimited does not pay return shipping costs, nor do we refund your initial shipping cost that was from us to you.

However, if your return is due to our mess-up, or a quality problem, then we would pay shipping costs back to our main office.

If any item was damaged in shipping, contact us immediately, as that is a different issue and involves us reaching out and making claim with the shipping company.